Encore Service

Those who choose to accept our offer will have an appointment set up and one of our factory certified specialists will travel to any area of general convenience to the customer; be it a home, office or tennis club, our team’s number 1 priority is to ensure that our customers have a full understanding of all features, functions and technology on their new vehicle.

Our trained Encore specialist team has proudly redelivered over 600 vehicles and is delighted to assist wherever possible. Whether programming a garage door opener, setting up your in-car Wi-Fi Hotspot, or configuring the Interactive Driver Display on your new vehicle, our specialists take great pride in helping the customer fall in love with their vehicle all over again.

Steve Brown, general manager at Jaguar Land Rover Newport Beach has received exceptional feedback for offering the service at his store, with customers expressing their delight at learning the full capabilities of their vehicle that they may otherwise be unfamiliar with.

“We really have received exceptional feedback from offering this service as a complementary gift for those who purchase a new Jaguar or Land Rover with us. Due to the extensive capabilities of the type of vehicle we sell, it makes sense for us to reciprocate the luxury of the vehicles themselves with luxury customer service. Allowing our customers to get the most out of their vehicles is just one part of that…”

Steve’s commitment to improving the customer experience hasn’t gone unnoticed; recent feedback suggests customers are overjoyed at the level of quality and personalization from each purchase and Encore delivery.