Encore Service

Going above and beyond for our customers

As part of our promise to become the number 1 leading JLR vehicle retailer, our Jaguar Land Rover Newport Beach store has proudly unveiled a new complementary service available to customers who purchase a new Jaguar or Land Rover at our store.

Customers will be contacted after their purchase with the complimentary option of receiving an Encore re-delivery of their vehicle by one of our JLR certified product specialists. We value our customers, which is why we have set up a dedicated team to help assist customers with their new vehicle.Those who choose to accept our offer will have an appointment set up and one of our factory certified specialists will travel to any area of general convenience to the customer; be it a home, office or tennis club, our team’s number 1 priority is to ensure that our customers have a full understanding of all features, functions and technology on their new vehicle.

Our trained Encore specialist team has proudly redelivered over 600 vehicles and is delighted to assist wherever possible. Whether programming a garage door opener, setting up your in-car Wi-Fi Hotspot, or configuring the Interactive Driver Display on your new vehicle, our specialists take great pride in helping the customer fall in love with their vehicle all over again.

JLR

Steve Brown, general manager at Jaguar Land Rover Newport Beach has received exceptional feedback for offering the service at his store, with customers expressing their delight at learning the full capabilities of their vehicle that they may otherwise be unfamiliar with.

“We really have received exceptional feedback from offering this service as a complementary gift for those who purchase a new Jaguar or Land Rover with us. Due to the extensive capabilities of the type of vehicle we sell, it makes sense for us to reciprocate the luxury of the vehicles themselves with luxury customer service. Allowing our customers to get the most out of their vehicles is just one part of that…”

Steve’s commitment to improving the customer experience hasn’t gone unnoticed; recent feedback suggests customers are overjoyed at the level of quality and personalization from each purchase and Encore delivery.

Customer Reviews

“I just purchased a Jaguar FPace from Jaguar Newport Beach—Love the car—but the most amazing part of the purchase was the Jaguar Encore Specialist, Armando Gutierrez that came to my home to show me all that the car offered and how to use all the functions. He was so professional, punctual, and knowledgeable. He explained all the features of the car, how everything worked, set up my Jaguar apps and Jaguar remote! The car had so many features that I did not know it had! A wonderful experience to teach the client all about the new car. Thank you Jaguar Newport Beach for providing such a great service to your clients.”

-Alice B.
Customer Reviews

“Great sales and buying experience. The follow-up Encore service where a specialist came by (at no charge) to go over features and functions was fantastic.”

– John C
Customer Reviews

“I just purchased a new 2017 Range Rover from Moyca Gardasevich, Newport Beach (my 8th one!) As always, did an outstanding job in locating the exact color combination and amenities…further, I was invited to have Armando Gutierrez of Encore visit me at my office to go over all of the operational details of the car. Armando was very knowledgeable of the new technologies introduced in the 2017 model. He explained in detail each and every feature including the advanced navigation system. Thank you Armando for a professional job well done!”

– Ted E. B.